Giant Tiger distribution center
15 September


Large Tiger has come a great distance for the reason that low cost retailer secured its first vehicles to serve shops in Japanese Ontario. Thirty-five years later its personal fleet, Tiger Trucking, counts 150 energy items, 400 trailers, 300 intermodal containers, and 60 chassis that serve 260 areas throughout Canada. spoke with James Johnstone, head of transportation at Large Tiger, in the course of the fleet’s 35th anniversary celebrations in Johnstown, Ontario, to debate the group’s philosophy.

James Johnstone, head of transportation at Large Tiger, addresses a crowd celebrating the fleet’s thirty fifth anniversary and opening of a brand new upkeep facility. (Picture: 18PercentPhotography)

Q. One of many belongings you’re celebrating right now [Sept. 14] is the opening of a devoted on-site store run by Penske Truck Leasing and Frigid. What led you to resolve this was a mannequin you wished to embrace?

There isn’t quite a lot of main service facilities in our space, and there’s one thing missing by having to shuttle a truck a minimum of an hour every approach to get service. For us, it simply made sense from a security, environmental and other people perspective to have that service performed right here – to avoid wasting the miles, save the gasoline, and put somebody doing productive work versus simply shuttling empties forwards and backwards. And from our companions’ perspective, there’s so a lot better care and management of the belongings right here. We’re capable of deal with issues a lot faster, and the lag time is completely diminished.

The expansion of our fleet actually referred to as out how a lot time we had been spending, shuttling tools from A to B. We’re one of many largest fleets in Japanese Canada – definitely one of many largest personal fleets in all of Canada. It was time to chop down on the lead time for components and repair and get these vehicles again on the highway sooner.

Q. Now that is simply one of many newest investments you’ve made in your personal fleet. Why is personal trucking a greater possibility for Large Tiger than outsourcing the work to dedicated-contract or for-hire carriers?

There’s a transparent financial savings. We’re paying our prices. There’s no markup. There’s no revenue on that. And our drivers are actually invested within the firm, our tradition, our communities. So, we’re capable of get one of the best service, one of the best tools, one of the best drivers for the lowest-possible worth.

Over the previous couple of years our security scores have additionally improved dramatically. Final 12 months, [the Private Motor Truck Council of Canada’s fleet safety awards named Tiger Trucking] the most-improved fleet. Inside our house, we’re hoping to be one of the best. We’re at all times striving to be No 1 when it comes to security. It’s simply the accountable factor to do.

Giant Tiger distribution center
The Johnstown distribution middle options 54 loading docks and may accommodate 200 vehicles. (Picture: 18PercentPhotography)

There’s been quite a lot of provide chain points throughout the board, and we’ve been insulated from them as a result of we’ve had our personal capabilities. We didn’t know there could be a pandemic, after which wildfires and floods, all of the catastrophes we’ve needed to cope with. However as a result of we’ve had our personal individuals, as a rule, everybody will step up when there’s one thing additional to do. Everybody understands what it means to the corporate total. You possibly can’t get that from a for-hire service. They simply don’t have the identical funding within the tradition and the corporate.

Q. The place does Tiger Trucking develop from right here?

As we proceed to open shops we are going to proceed to right-size our fleet to keep up the right stability. Proper now we’ve taken over the overwhelming majority of all of our recent and frozen [food] distribution throughout Ontario, Quebec, and within the Maritimes.

Q. How are you sourcing the brand new truck drivers it’s good to assist that development?

We have now an exceptional in-house coaching program the place we are going to take somebody from the warehouse and improve their abilities slowly by way of accredited establishments. They’ll work their means as much as turning into a shunt truck driver after which a DZ driver, then a regional truck driver, after which by way of a really secure surroundings the place they will graduate to turning into a long-term AZ driver with the pay and the advantages that comes with that.

They’ve already joined our staff. They’re a part of the tradition. So we’re form of rising the subsequent crop ourselves – however we’re [also] persevering with to rent, to exchange guys which have earned their time and are able to retire.

Q. This distribution middle in Johnstown, Ontario, is comparatively remoted, and it’s honest to say that it’s not a trucking hotbed just like the western Higher Toronto Space. Does that current a problem when it comes to with the ability to discover candidates on the lookout for trucking jobs?

One factor this group doesn’t have a scarcity of is hardworking people with nice ethical character and a willingness to be taught. We’ve had an amazing response from the native labor market when it comes to becoming a member of our fleet. The long run development [includes] individuals which might be arising by way of the ranks, the forklift operators you hear within the background right now

Giant Tiger million milers
Tiger Trucking acknowledged a number of drivers for 1, 2, 3 and even 4-million-mile careers. (Picture: 18PercentPhotography)

Q. Throughout right now’s ceremonies, you additionally honored drivers who’ve logged 1, 2, 3 and 4 million miles. How have you ever managed to draw and preserve these extremely skilled individuals in your staff, given that also they are coveted by different fleets?

Right here, everyone seems to be compensated pretty, they’re compensated by the hour, and our tradition is security and repair. We’ve had drivers that ‘boomerang’, who depart as a result of they see a posting elsewhere, and are available proper again. The surroundings that we provide our drivers is extremely scheduled. You possibly can see the tools we provide them. They’re handled very effectively. They’re revered – and I believe that’s one thing that’s been missing all through the business. By and huge, the motive force scarcity has been self-inflicted by quite a lot of carriers. We perceive that, and whether or not it’s a driver or anybody else on our staff, they’re all handled the identical means they usually recognize that. It goes a great distance.

Q. What’s the important thing to sustaining that dedication to security, recognizing that there’s additionally stress to maintain issues rolling?

There’s quite a lot of stress to maintain issues rolling, to maintain utilization up. We don’t wish to have additional vehicles for the sake of getting vehicles. However we do a pre- and post-trip on each unit that comes out and in of right here for each driver, so the vehicles are touched a number of occasions earlier than they return out. We go a bit overboard, however Large Tiger is a really community-oriented group and retailer. The very last thing we wish to do is put somebody in peril.

And you may’t miss these vehicles after they’re taking place the highway. You narrow any individual off they usually’re going to know who to name, proper?

We do have some drivers that are available in from different organizations which might be “go, go, go”. We’re “hey, decelerate. It’s OK. You’re being paid whether or not you’re in site visitors, whether or not you’re ready.” There’s nothing on that truck that’s price risking your security or the general public.

  • This interview has been edited for size and readability


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