Mark Napier, director – safety services
10 September


It’s comparatively straightforward for a fleet to say it’s dedicated to security. The phrase is anchored in mission statements, advertising collateral, and fleet graphics all through the trucking business. Typically it’s significant. Different instances you discover it painted on collision wreckage in conjunction with the highway.

Tandet Group counts itself amongst operations that illustrate how security generally is a guiding drive behind enterprise selections at each degree.

The Ontario-headquartered operation is usually acknowledged as a security chief amongst friends within the extremely regulated tanker sector. In 2019, the Nationwide Tank Truck Carriers acknowledged it because the most secure North American fleet operating beneath 15 million miles (24 million km) per 12 months. The fleet has held the highest spot in its mileage class 10 instances since 2005. When it collected the 2021 Northbridge Insurance coverage Fleet Security Award this summer season, workers realized they’d already secured the 2022 honor for the Ontario area and have been as soon as once more within the operating for the nationwide award.

There are classes to be realized within the award-winning method.

Mark Napier, Tandet Group’s director – security companies. (Photograph: Provided)

‘Attempting to get higher on a regular basis’

Mark Napier, director – security companies, stresses that security begins on the high. “Possession breathes it, and believes it, and helps it utterly. That permits all people else to get on board with the tradition and the packages that we provide,” he advised me in a wide-ranging dialogue concerning the fleet’s security tradition.

However security is handled extra like a journey than a vacation spot. “We’re attempting to get higher on a regular basis,” he defined. Complete hiring processes, coaching, mentoring, and applied sciences equivalent to video-based telematics and Isaac scorecards all mix to refine the driving expertise.

Job candidates will expertise that dedication lengthy earlier than being employed. The fleet’s complete highway exams can final three hours. The primary hour is spent on pre-trip inspections, when candidates want to clarify what they’re doing and why. “In the event that they don’t get by way of that stage, they don’t even get to the highway take a look at,” Napier stated. As soon as behind the wheel they should supply an ongoing commentary about surrounding hazards and actions.

By that time they might have already got linked with their future supervisor, security coordinator, and security representatives – all reinforcing key messages about security, correct pre-trips, and fitness-for-duty requirements.

Formal onboarding processes construct on all that, and even these proceed to be refined. Typical paperwork will quickly be accomplished utilizing a TruckRight system, committing classroom time to precise studying wants. “We’re going to have somebody at school for the day. I believe we needs to be educating them one thing invaluable,” Napier stated. On-line CarriersEdge coaching modules construct on that.

Mentors and displays

Within the first few months on the job, new drivers are additionally supported by mentors who can be found by telephone to offer reassurance or steerage about issues like offloading practices. No one is actually alone. Even after they’re on the open highway.

Video-based telematics methods function ever-watchful co-pilots for brand spanking new and veteran drivers alike. Ought to somebody be concerned in a important occasion like rushing or laborious braking, a 30-second video clip is generated and delivered to security coordinators as teachable moments. “We wish to attempt to get in contact with the motive force as quickly as potential, whereas the occasion continues to be in somebody’s reminiscence,” Napier stated. “Calling somebody three weeks after rolling a cease signal isn’t going to assist a lot as a result of they’re not going to recollect it.”

However security advantages are additionally realized by way of steps designed with operational wants like higher gasoline economic system in thoughts. “Drivers who’re scoring effectively on the [Isaac] driver scorecard are additionally by nature producing fewer important occasions. They’re not having on-road issues. They’re not backing into stationary objects,” Napier stated.

“How laborious they speed up is an element [in safety]. How a lot they coast is an element. To keep away from harsh braking, you need to look additional forward. You come off the accelerator, and also you’re smoother along with your accelerating and your decelerating since you’re at all times trying additional forward to keep away from harsh braking and potential hazardous conditions.”

There are nonetheless instances when the universe conspires in opposition to truck drivers, in fact. Occasional hard-braking occasions are to be anticipated. Drivers can do every part of their energy to depart six automobile lengths in entrance of their vehicles, solely to see different motorists use the gaps as a merge lane and slam on the brakes.

But when a driver falls in need of fleet benchmarks extra usually than they need to, commitments to resolve the difficulty additionally contain greater than transport personnel off to a coaching course and checking some containers on a type. Last scores are solely one of many measures. Napier follows up with trainers to make sure the staff demonstrated a great perspective, have been engaged, and tried every part requested of them.

“I must see some constant dedication to attempting to enhance,” he stated.

As a result of true commitments to security are a journey.


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